Diella

Created to bring intelligence to public service, Diella is more than a virtual assistant, it is Albania’s most advanced digital transformation initiative to date. Its design bridges artificial intelligence, user experience, and accessibility, allowing every citizen to interact with government platforms in a more human, conversational way.

Through voice-based guidance, visual cues, and instant access to essential documents, Diella simplifies complex bureaucratic processes, making them faster and more intuitive. Its digital seal, now embedded in tens of thousands of official documents, stands as a new symbol of trust and authenticity in public administration.

As Minister of State for Artificial Intelligence, Diella’s mandate extends beyond e-Albania. It embodies a national commitment to the integration of AI across critical state sectors from document digitization and data systems to healthcare, education, and economic policy. The goal is to build a digital state that is not only efficient but also inclusive and transparent.

At its core, Diella represents the future of governance: technology in the service of people, empowering every citizen to access opportunity through intelligence, design, and innovation.